Privacy Policy

1. Who we are

SocietyLedgerApp provides maintenance demand and collection management software for housing societies. The Society is the Data Fiduciary under DPDP Act, 2023. SocietyLedgerApp is the Data Processor.

2. What data we process

Society Data: Name, address, admin contact.

Resident Data (provided by Society): Name, flat no, phone, email, demand and collection history.

Support Data: Tickets, logs, IP for security.

We do not collect Aadhaar or biometrics.

3. Why we process it

To generate demand, receipts, reminders, reports, and to send transactional emails relating to society maintenance and account activity.

4. Legal basis & Consent

Society warrants it has the necessary resident consent and lawful basis for sharing resident data and sending service-related emails. Residents can opt out of non-essential communications via the Society Admin.

5. Where data is stored

Stored and processed only in India - AWS ap-south-1 (Mumbai), encrypted at rest (AES-256-GCM) and in transit (TLS 1.2+).

6. Sharing

We do not sell data. Data is shared only with service providers required to operate SocietyLedgerApp, such as email delivery and payment providers when enabled, and with legal authorities if required by Indian law.

7. Support Access Model

SocietyLedgerApp does NOT access society data for routine operations. Resident Data is private to the society.

SocietyLedgerApp Support may access society data ONLY when required to resolve an issue and ONLY with a valid Ticket ID, recorded reason, limited to that society, time-bound (auto-expires in 2 hours), and fully audit-logged.

8. Data retention

Active data retained while account active. On termination, 30 days export window, then secure deletion. Audit logs retained 12 months.

9. Your rights

Access, correction, erasure via Society Admin. Email: support@societyledgerapp.com - response within 15 days.

10. Security

We use role-based access controls, encryption at rest and in transit, secure authentication with username/password, incident-based and time-bound support access, and audit logging. In case of breach, we will notify concerned Society and authority as per DPDP Act.

11. Cookies

Essential cookies only for login/security.

12. Grievance Officer

SocietyLedgerApp, support@societyledgerapp.com, Hyderabad. Acknowledgement in 24 hours, resolution in 15 days.